Privacy Policy
Privacy Policy
Company details
Sensuelland
Kruidenlaan 136
5044 CP Tilburg
KVK: 84203625
BTW: NL003927032B93
Sensuelland.com respects the privacy of all users of its website and ensures that the personal information you provide is always treated confidentially. We only use your data to provide the services you have requested. Personal data that are processed Sensuelland.com can process personal data about you, because you use the services of Sensuelland.com, and/or because you provide this information to Sensuelland.com yourself when filling in a contact form on the website provided. Sensuelland.com may process the following personal data:
– first name and last name,
– home address, correspondence address,
– phone number,
– e-mail address,
– business address,
– VAT / BTW number,
– Bank account number,
– the products you watched,
– details of placed orders,
– details of abandoned baskets,
– Your interests based on your online activity.
The tools I use may collect information about your:
– IP address,
– approximate location,
– devices,
– gender,
– age range,
– time spent on the website www.sensuelland.com,
– clicks on individual links.
I collect your personal data via the website when:
– you register a user account,
– you place an order,
– you make a complaint or withdraw from the contract,
– you sign up for the list of people interested in the product,
– you give a comment on the website or an opinion about the product,
– you are contacting me.
Why Sensuelland.com needs data
Sensuelland.com processes your personal data to be able to contact you by telephone and/or in writing (by e-mail and/or by post). In addition, Sensuelland.com use your personal data in the context of executing a contract for services concluded with you, usually consisting of sending purchased items to a postal address specified by you.
How long Sensuelland.com keeps data
Sensuelland.com does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. Your data will not be kept for longer than five years if no agreement is concluded with you.
Share with others
Sensuelland.com only provides your personal data to third parties if this is necessary for the execution of an agreement with you (f.ex. PostNL or DHL), or to comply with a legal obligation. You can have your data removed by e-mailing us.
Mapping website visits
General visitor data is kept on the Sensuelland.com website, including the IP address of your computer, the time of retrieval and data that your browser sends. This data is used for analyses of visit and click behaviour on the website. Sensuelland.com uses this information to improve the functioning of the website. This data is anonymized as much as possible and is not provided to third parties.
Cookies
Sensuelland.com uses cookies to improve the website. When visiting this website, we may use cookies to collect anonymous information. These cookies never contain personal information, such as your name or email address. The cookies allow us to show advertisements on external websites that may be relevant to you. We use advertising networks such as Google AdWords for this. External websites that are in the network of these third parties may place cookies on your PC to collect information. Sensuelland.com has no access to or control over this. To get more information about this, you should consult the privacy policy of these third parties. The privacy policy of Sensuelland.com does not apply to this. When you navigate beyond the homepage of this website, we assume that you accept the cookies and that you give us permission to place cookies and those of third parties. Read more about the cookies we use in our cookie statement.
The Sensuelland website uses tools such as Google Analytics, Facebook and Instagram, which also collect your data, incl. during registration and during the use of the above-mentioned platforms.
Services like Instagram and Facebook are used to target ads to you. These ads can be personalized in such a way that the algorithm of the Facebook platform automatically decides to whom the advertisement is displayed, based on the settings made by me. These settings may concern:
– interests,
– age,
– places of stay,
– activities previously undertaken on the website https://sensuelland.com
View, modify or delete data
You have the right to view, correct or delete your personal data. You can send a request for inspection, correction or deletion to shop@sensuelland.com We will respond to your request as soon as possible, but within four (4) weeks.
When placing an order in the store, you must provide the data necessary to complete the order – creating an account. These data will be stored for the duration of the account. You can delete your account at any time, but it will not remove information about your orders placed using this account from my database.
Providing data is voluntary, but necessary to place an order. The data provided to me during purchases in the store are processed in order to perform the contract concluded by placing an order, issuing an invoice, including the invoice in the accounting documentation and for archival and statistical purposes (identification of the returning customer). Data about orders will be processed for the time necessary to perform the order and the expiry of the limitation period for claims under the contract, as well as for the time necessary for statistical purposes (identification of the returning customer). If you start the ordering process but do not complete it, this fact will also be recorded by our system.
You can modify the information about you provided to me in connection with the registration of your user account at any time. Remember also that I am obliged to keep accounting records, which may contain your personal data, for the period required by law.
When adding a comment on a page or a product review, you must provide, at a minimum, a username that will be assigned to the comment or review, and an email address. Providing this data is voluntary, but necessary to add a comment or opinion. Your comment or opinion will be publicly available on the website as long as it is available on the Internet, unless you request removal of the comment or opinion in advance.
By contacting me, you provide your personal data contained in the correspondence (name and surname, e-mail address). Providing data is voluntary, but necessary to make contact. The content of the correspondence may be archived and I cannot clearly specify when it will be deleted. You have the right to request a history of correspondence with me (if it has been archived), as well as request its removal, unless its archiving is justified due to overriding interests, e.g. defense against potential claims on your part.
By interacting with Sensuelland’s social profiles, you make me see your personal data collected as part of your social profile. You decide what is available on your profile. I do not copy data from social profiles to my databases. I process them in accordance with the functions that are available on these social networks.
If I issue you an invoice, it is included in the accounting documentation, which will be kept for the period required by law.
I collect statistical information on user behavior when browsing my websites, i.e. clicks on links, transitions between subpages, time spent on individual pages, etc. I analyze this information in order to optimize my pages in terms of user experience, effectiveness and conversation.
The Sensuelland.com website uses services provided by third parties. External entities that participate in the processing of your data are:
Zenbox Sp. z o.o. ul. Dąbrowskiego 7, 42-200 Częstochowa Poland- the hosting provider that stores the data on the server,
Mollie B.V. Keizersgracht 126, 1015 CW Amsterdam, the Netherlands- payment operator
A law firm that gains access to data if it is necessary to provide legal assistance to me.
Your personal data may also be transferred to tax offices to the extent necessary to perform tax, settlement and accounting obligations, in particular, all declarations, reports, statements and other accounting documents containing your personal data. In addition, if necessary, your personal data may be transferred to entities, bodies or institutions authorized to obtain access to data on the basis of legal provisions, such as the police, security services, courts, public prosecutor’s offices.
I transfer your personal data to third countries in connection with the use of tools that store personal data on servers located in third countries, in particular in the USA. The suppliers of these tools guarantee an adequate level of personal data protection through the compliance mechanisms provided for by the GDPR, in particular by joining the Privacy Shield program or using standard contractual clauses.
Personal data is stored on servers located in third countries using the following tools:
– Google services as part of the G-Suite package, the provider of which is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – in the scope of all data processed as part of Google services, including data contained in in files synchronized with Google Drive,
The above-mentioned companies ensure an adequate level of personal data protection through the use of compliance mechanisms provided for by the GDPR, some of them by joining the Privacy Shield program. Below are links to confirmations of participation in the Privacy Shield program, where you can read information on the processing of personal data by these entities:
– Google: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI,
My website uses cookies. Cookie files (so-called cookies) are IT data, in particular text files, which are stored on the end device and intended for the use of my website. Cookies usually contain the name of the website they come from, the storage time on the end device and a unique number.
Cookies are used for the following purposes:
– adapting the content of my website to your preferences and optimizing the use of this website; in particular, these files allow you to recognize your device and properly display the website, tailored to its individual needs,
– creating statistics that will help me understand how users use my website, which allows me to improve its structure and content.
Some of the cookies I use are deleted after the end of the web browser session, i.e. after closing it (so-called session cookies). Other cookies are stored on your end device and allow me to recognize your browser the next time you visit the website (persistent cookies).
The following types of cookies are used on my website:
– “necessary” cookies, enabling the use of services available as part of my store, e.g. authentication cookies used for services that require authentication within the store,
– cookies used to ensure security, e.g. to detect fraud in the field of authentication within the store,
– “performance” cookies, enabling the collection of information about the way my website is used,
– “functional” cookies, allowing you to remember the settings you choose and personalize your interface. e.g. in terms of the language or region you come from, font size, website appearance,
– “advertising” cookies, enabling the delivery of advertising content more tailored to your interests.
In many cases, the software used for browsing websites allows cookies to be stored on your end device by default. You can change your cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings or to inform about their every posting on your device. Detailed information on the possibilities and methods of handling cookies is available in the software settings.
I use cookies on the basis of your consent, except when cookies are necessary for the proper provision of electronic services to you. As regards your consent to cookies, I accept the variant that you give such consent through the settings of your web browser or additional software supporting the management of cookies. I assume that you agree to all cookies used by me that are not blocked by your browser or additional software that you use.
You can manage cookie settings within your web browser. You can block all or selected cookies. You can also block cookies from specific websites. You can also delete previously saved cookies and other website and plug-in data at any time.
I would like to inform you that restricting the use of cookies may affect some of the functionalities available on my website.
The following third party cookies are used on my website: Google Analytics, Facebook, Instagram.
I use the Google Analytics tool, and I carry out activities in this area based on my legitimate interest, consisting in the creation of statistics and their analysis in order to optimize my website. Google Analytics automatically collects information about your use of our website. The information collected in this way is most often transferred to Google servers, which can be located all over the world and stored there. As part of Google Analytics, I do not collect data that would allow your identification. The data collected by this tool is not personal data for me.
My website uses plugins, buttons and other social tools, hereinafter referred to as plugins, provided by social networks such as Facebook or Instagram. Social network administrators use your information to personalize the viewing conditions of my website. For example, when you visit a page with a “Like” button, the administrator of the social networking site needs to know who you are to show you which of your friends like my page. Information collected by plugins may also be used by administrators of social networking sites for their own purposes, e.g. improving their own products, targeting ads. I have no real influence on how the information collected by the plugins is then used by the administrators of social networking sites.
If you do not want social networking sites to assign the data collected during your visit to my website directly to your profile on this website, you must log out of this website before visiting my website.
Using the website involves sending queries to the server on which the website is stored. Each query directed to the server is saved in the server logs. Logs include Your IP address, server date and time, information about the web browser and operating system you use. The data saved on the server logs are not associated with the people using the website and are not used by me to identify you.
To secure
Sensuelland.com takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. The website of Sensuelland.com uses a reliable SSL Certificate to ensure that your personal data does not fall into the wrong hands. If you have the impression that your data is not properly secured or there are indications of misuse, or if you would like more information about the security of personal data collected by us, please contact us via shop@sensuelland.com
If you have any questions about the privacy policy of Sensuelland.com, you can ask your question via our contact form.